Frequently Asked Questions

Please bring the driver’s license for all individuals who will drive the car, and cash or credit card for payment.
For foreign drivers, please bring international driving permit and passport.

Yes, but please note that depending on the reservation status, we might not be able to provide transportation services.

We sincerely apologize, but we cannot rent to individuals who do not present their driver’s license at the time of departure.
Failure to carry a driver’s license constitutes a violation of the Road Traffic Act.
Make sure you have your license with you.

Of course, if you have your license, but we cannot lend to individuals who have held their license for less than one year.

Please call us if you need any changes or cancellation.
【Tel】 0980-79-6651
【Business hour】9:00am-6pm

If you will be late, please be sure to contact us.
1 hour passes since the departure time without any contact, your reservation will be canceled, and we might be unable to provide the reserved vehicle.

Yes, you can choose from the website.

The maximum capacity is 4 people.

Please call us for inquiries.

Yes, but please note that when you make reservations from website, each vehicle must be booked individually.

No, it’s not possible.
We are sorry but please ensure that your rental car departure and return should be within our business hour.

We may be able to accommodate you but it depends on the reservation status.
Please call us.

■When you book and pay on line
by credit card (Visa/Mastercard/JCB/American Express/Diners Club)
■pay at our store
by cash or credit card (Visa/Mastercard/JCB/American Express/Diners Club)

Please fill up the gas tank and return.
We’ll calculate and charge you 40ℓx gasoline price if you back without filling.
Please be advised that the refueling cost maybe higher than the market price.

Yes, but they must be kept in their cages at all times.
Please place the cage in the rear luggage space.
If cleaning for the inside of a car becomes necessary, we may charge 22,000 yen as a cleaning fee.

No, we do not accept rentals or returns outside of our store.

Yes, fees are charged per vehicle (color) based on the number of days used.

Please report to the police station and pay the fine.
When your illegal parking car has been pasted with the “illegal parking sticker, please report to the police station stated in the sticker, then pay the fine before returning.
Upon arrival, please present the “Traffic Violation Notice” and the “Payment Slip/Receipt” with the receipt date.
If you don’t present the “Traffic Violation Notice” and the “Payment Slip/Receipt”, you will be required to pay the parking violation fee of 25,000 yen as stipulated by our company.
If any unpaid amounts are discovered, we will bill the contract holder.

Please move the car to the safe place, then check for any injured persons.
If there are any injured persons, please arrange for an ambulance and contact the police.
Then, please call us. If you don’t contact to the police, the insurance will not apply.

Please check the detail:Insurance/Compensation

Yes, but if a customer who has not presented their driver’s license in advance causes an accident, insurance coverage, compensation, or other compensation systems won’t be applicable.
Please present your driver’s license before the departure.

If you cancel your reservation 6 days or less before your departure date, a specified cancellation fee will apply.

Insurance/Compensation is included in the Rental Car’s Basic Rate.
You can enroll optional coverage system with extra charge:
“Exclusion of Liability Compensation system” and “Exemption from NOC payment system”.

Yes, you can reserve. From internet, it can be reserved immediately.

Under the Road Traffic Act, drivers are prohibited from transporting children under the age of six who are not secured in a child safety seat.
Always use it when driving with young children in the car.