Instances not covered by Insurance/Compensation System

  • The accident is not reported to the police (there is no accident report)
  • Accidents occurring while driving under the influence of alcohol
  • Accidents occurring while driving during an extended period of rental without permission
  • Accidents occurring when someone other than the applicant at the time of departure is driving
  • Violation of other items listed in the rental agreement, etc.
    Example: Theft of the vehicle while the key is in it/non locking
  • Lost the key
  • Stain or odor (also smoking in non-smoking car)
  • Refueling different type of fuel
  • hit and run at no parking area
  • In the event of any other prohibited acts as stipulated in the Rental Agreement

※Be sure to inform the police and our store even it’s a single-vehicle accident.
※Please notify our store during our opening hours. (9am to 6pm)